Resident and Guest Guidelines | Pets | Site Improvement | Recycle Program

Quality of life is what we treasure most at Palm Creek Golf & RV Resort. To accommodate our residents and guests, we have established guidelines for everyone staying at our Resort. Keeping our environment and facilities in first class condition is a community effort and priority. Your friendly cooperation and strict adherence to the Resort guidelines is greatly appreciated and ensures our Resort will continue to be the best of its kind.

RULES, REGULATIONS & GENERAL INFORMATION
In this document the term “Resident’ refers to those renting a site for a 180 days or more in a calendar year. The term “Guest” refers to those persons renting a site for less than 180 days in a calendar year. The term “Visitor” is anyone invited into the Resort by a Resident or Guest on a daily or overnight basis.

REGISTRATION:
Everyone must register including the overnight visitor(s) of a resident. All rents must be paid in advance! Rental rates are based on a maximum of two people per site and there is a charge for each additional person after the first fourteen days of visitation. Rental fees include water, sewer, trash pickup, cable TV and use of the facilities (except golf). Electricity is included in the daily and weekly rates. All others (except Annuals) shall be billed by Palm Creek for the amount of electricity used monthly from the day of check-in.

CHECK OUT TIME:
11:00a.m. If you, as a Guest, wish to extend your stay, you must check with the Guest Services desk to see if your site is available for extended stay. If the site is not available, you will need to relocate to another available site. All extended stays must be paid in advance.

BILL PAYMENTS:
So that you do not have to stand in line to pay your bills, we have installed a mail-slot in our office door. Please write your space number on your check, and drop all electric payments, phone payments and Annual rent payments in the slot. We will put your receipt for payment in your mailbox. Checks are accepted. Checks must be drawn on a US bank in US funds. No cash please in the mail slot.

MINIMUM AGE OF PRIMARY RESIDENT:
The minimum age of a primary Resident/Guest is 55 years. All other residents must be a minimum age of 40. Palm Creek Golf & RV Resort operates as housing for persons age 55 and older under the Federal Fair Housing Act, 42 U.S.C. 3607 (b) and under the Arizona Fair Housing Act, A.R.S. 41-1491 et. Seq., and all rules and regulations adopted hereunder, which are incorporated herein by reference. Accordingly, except as provided herein, all units within Palm Creek shall be intended for occupancy by at least one person per unit 55 years of age or older. Notwithstanding the above, the Management reserves the exclusive right to rent fewer than twenty percent (20%) of the sites for occupancy wherein all persons will be at least 40 years of age or older (but not necessarily 55 years of age or older), so long as Palm Creek shall continue to qualify for the housing for older persons exemption as set forth by Federal and State law. Palm Creek is required by law to verify residents’ ages. Residents/Guests agree to complete subsequent age verification forms upon request from Management.

NAME BADGES AND PARKING PASSES:
Photo Name Badges and parking passes will be issued upon registration to all Residents/Guests. To insure the safety and protection of all, please wear your Photo Name Badges at all times when on the Resort premises. Photo Name Badges may be picked up at Guest Services. Parking passes will be issued at check in for all vehicles, and must be placed on the rear-view mirror of the vehicle, exposing the Palm Creek logo to the Gate Attendant. Parking stickers (for Annual Residents only) must be affixed to the lower corner of the windshield on the drivers’ side of the vehicle. Parking stickers will be applied by Resort personnel with no more than two passes per sight.

EMERGENCIES:
Palm Creek is part of the City of Casa Grande and is serviced by the City of Casa Grande Police, Fire and Paramedics. We are part of the 911 emergency programs. If you have a medical emergency or fire, please dial 9 (if using your in-resort phone) and then 911, give them the Resort address and your site number or other location (if not at a site). The local fire department has site maps of Palm Creek and will be able to find the correct location. After calling 9-911, if you are able, please call the Palm Creek Gatehouse (8960) and let them know that Emergency Personnel are on the way, so they may facilitate the arrival of emergency units to the proper location. Please have your Palm Creek address on or near your telephone.

VISITORS MUST ABIDE BY ALL RULES AND REGULATIONS OF THE RESORT:
Residents/Guests are responsible for the actions and conduct of their Visitors. Residents/Guests must be present with their Visitor(s) any time Visitor(s) are using Palm Creek facilities or amenities. Management reserves the right to limit the number of Visitors a Resident/Guest may have at one time. Daytime visitors are welcome to visit a Resident/Guest at no charge. Overnight visitors must register with the office and receive and wear a Visitor’s Photo Name Badge. Visitors are not allowed to reside in the Resident’s /Guest’s Park Home, Village Home or RV without registering with Guest Services. We ask that you host a MAXIMUM of 2 overnight visitors at any one time. Visitors may stay with a Resident/Guest for a period not exceeding four weeks in any one calendar year. There will be no charge the first 14 (fourteen) days for a Visitor staying with a Resident/Guest. On the 15th (fifteenth) day there will be a $7.00 charge per day per visitor, or $40.00 charge per week per visitor. No Visitor charge is applied for Children under the age of 17 but the stay limitation applies.

Renters are subject to the same visitor rules and regulations as Residents/Guests.

VISITING CHILDREN:
Children are always welcome at Palm Creek. As with any visitor, children may visit a Resident/Guest for a period not exceeding four weeks in any calendar year. An adult must accompany children at all times. Residents/Guests are responsible for the child’s conduct. Children are considered as those of under 17 years of age.

• Children under the age of 17 must be supervised at ALL times in the clubhouse and/or using the facilities. This means that a Resident/Guest or parent MUST accompany them.

• Children 17 and under are permitted in the pool area only during the posted hours of 10:00 am to 12:00 Noon, and 4:00 pm to 6:00 pm, and must be accompanied by an adult at all times. RUNNING, SPLASHING, OR DIVING is dangerous and disturbing to others, and is not permitted.

• Children under 3 years old must wear the special swimming diaper available for purchase from the Palm Creek Activities Office. NO EXCEPTIONS PLEASE!

• Children 17 and under are NOT permitted to use the following facilities under any circumstances: Billiards room, Exercise room, Spas and all Craft Rooms.

• An adult must accompany golfers under the age of 18.

• Sorry, skateboards are not permitted! Roller blades are allowed on the streets only and protective gear is highly recommended. Roller blades are not permitted in or around any facility including the pool areas and courts.

• Children under 18 are not allowed to drive golf carts or motor scooters on the Palm Creek property

RESIDENTS/GUESTS ARE RESPONSIBLE FOR THEIR VISITING CHILDREN’S BEHAVIOR!!

PARKING YOUR RV ON YOUR SITE:
Pull-through parking is strictly prohibited except in the designated pull-through area north of Palm Park. A Resort Ranger must be present anytime an RV is being parked on a site, including any RV that is returning to a previously occupied site. If you wish your partner to guide you as you back into your site, you may do so. However, the Ranger is still required to be present as a safety observer. If you move your RV for leveling purposes after the Ranger leaves, please make sure that the front of your RV (not including hitch) is flush with the front of the concrete pad. (If not, you will be required to move it even though you may already be set up!) If your power cord is not long enough, extra cord can be purchased at local vendors for RV supplies. Sewer lines must be kept completely up off the ground and sloping to the sewer connection per a City of Casa Grande ordinance. Extra sewer hose and/or sewer hose supports can also be purchased at local RV suppliers. Guests are asked to review the site condition with the Ranger, and sign off on the Ranger site inspection form.

MAKING A RESERVATION:
We accept reservations for one month or longer stays. A $400.00 deposit is required to reserve your space. Current Annual Residents will automatically have their sites reserved for the following season. We will do our best to get you on the site that you request! However, please understand that, except for Annual Residents, your deposit guarantees you a space in Palm Creek, not a particular site.

SITE RENTAL PRIORITY:
Annual reservations have first priority on site choice. Should an individual request to become an Annual on your monthly site, you will have the choice of taking the site annually or being moved to another site once your original departure date has been reached. If you elect not to retain your site as an Annual Resident and if you have not yet arrived or wish to extend your stay, you will be assigned to a similar site as close as possible to your original site.

REFUNDS FOR CANCELLED RESERVATIONS:
A full refund, minus a $50.00 administration fee, for a site reservation will be issued only with a written cancellation, received at least 30 days prior to your scheduled arrival date. There are no refunds for unused stay.

SUB-LEASING YOUR UNIT:
You may not sublease your unit without the prior approval of Palm Creek Management. All subleases must be submitted to and approved by Palm Creek Management a minimum of 30 days prior to the arrival of your Renters. Subletting of an empty space is not permitted. Your Renters will be subject to the rules of Palm Creek and must abide by the rules as if they were the Resident, including the minimum age requirements. Any violation of the rules by a Renter shall be grounds for removal from the community and you as the Resident shall be held liable for all damages and/or costs associated with the Renters actions. All subleases of 30 days or more not processed through the Palm Creek Rental Office shall be subject to a $75 Registration Fee. Management reserves the right to perform a background check on all Renters and withhold approval of subleases at its sole and absolute discretion. If you plan to rent your unit , you will be responsible for the electric charges and will be ultimately responsible for all rent due to Palm Creek upon occupancy of the space. It is your responsibility to have your renter check-in at the registration desk to receive their Photo Name Badges and Parking Permits. You may sublease to a MAXIMUM of two people at any one time. Rental rates at Palm Creek are for 2 people per site. If you rent your unit out, your Renters are the two that are allowed to use the facilities. If you are renting your unit, you may use the facilities while they are renting however you must pay the $7.00 per person per day visitor fee. Any resident found abusing this rule will not have their annual lease renewed. Palm Creek Sales can assist you in the rental of your unit or you can rent it on your own. Third party rental services are not permitted in the Resort. If you should questions regarding private rentals please see the Guest Service Office for more information.

ELECTRIC POLICY:
Arizona Public Service (APS), which supplies electricity to Palm Creek, requires all Annual Residents to be billed directly by APS. All Guests will pay Palm Creek directly for their electric usage when staying for a month or longer. Billings will be done monthly. There will be a deposit of $50.00 required at check-in, which will be applied to the final month’s electric bill. Please notify the office two days prior to your departure that you will need your final meter reading. We will deduct your final bill from your deposit and refund you any balance due upon checkout.

STORAGE:
The City of Casa Grande allows one RV to be parked on each site. Please note: All extra RVs, boats, utility trailers, flatbed trailers, etc., must be stored in the storage area. Your space should hold two automobiles unless your RV site, Park or Village home is oversized by additions or improvements. Should that be the case, your extra vehicles must be stored in the storage area. If your car-dolly does not fit under the rear end of your RV, it too will have to be placed in storage. Please visit Guest Services for applicable fees and storage space availability. A Resort Ranger must escort all stored RVs, trailers, etc., in or out of storage. Any RV, boat, utility trailer, car, truck, etc. placed in storage must be registered with Guest Services. If not registered, it will be subject to “Tow Away and Impound” and the owner will be liable for all costs and charges.

TEMPORARY LOADING AND UNLOADING:
For the purpose of loading and unloading only, an extra RV or utility trailer may be parked on a non-annual space close to your own. You must obtain a temporary parking permit from the office and park free of charge (no electrical hookup permitted) for up to 3 days. Please notify Guest Services and get a parking pass first. You may also park for a short time in the street in front of your site, subject to other vehicles and RV’s being able to pass by safely. A Ranger may request that the vehicle be moved, if necessary, to allow for maneuvering of an RV being parked nearby. No overnight parking is allowed in the streets at any time for any vehicle type.

SETBACK REQUIREMENTS:
A typical space in Palm Creek measures 40’x50’. Pinal County enforced setbacks are 5’ in the front, back and side yards. Perimeter lots have the same setbacks. This means that awnings, sheds, Arizona Rooms, room additions, Park Homes, Village Homes and RVs must not encroach into these setbacks. All structures must adhere to these setbacks.

SELLING YOUR RV OR PARK MODEL:
Before you may sell your unit to someone who will be keeping it in Palm Creek, you must first notify the Palm Creek Resort Sales Office of your intent to sell and have your unit inspected and approved by Management for resale. All buyers who desire to reside in the Resort must qualify to be an Annual Resident of Palm Creek according to the rules and regulations in effect at the time you sell your unit, including the minimum age requirements. All Buyers are subject to a $100 processing fee that includes the cost of a background check. Palm Creek reserves the right to disapprove any sale at its sole and absolute discretion. Once the unit is sold, your buyer must come in immediately and register with the Guest Services office. Guest Services will not register a new owner until the processing fee is paid. Your paid rent may be transferred to the new owner if the new owner has been a Resident of the Resort in the past two years. If the new owner is not a previous Resident they will be subject to the published space rental rates effective at the time of possession. It is the responsibility of the seller to settle any rent refunds with the purchaser prior to purchaser occupancy. If you are selling your Park Home or RV please register your “For Sale” information with the Palm Creek Resort Sales office.

Units sold that will be relocated outside the Resort must be moved within 30 days of purchase. Failure to remove a unit will result in rent being charged to the new owner. A buyer who is moving the unit out of the Resort after it has been purchased is subject to all Resort requirements as long as the unit remains in the Resort.

FOR SALE SIGNS:
“For Sale” or “For Rent” signs may not be placed in or on the Park Home or Recreational Vehicle or on the site which the Park Homes or Recreational Vehicle is located in Palm Creek Golf and RV Resort. An approved information tube may be placed on Park Homes or on RV Space Improvements.

As a service to all guests who are interested in selling or purchasing a resale within Palm Creek Golf and RV Resort, the Sales Office will provide a list of all of the Park Homes, Village Homes and Recreational Vehicles, which are currently “For Sale” at the Sales Office. After Sales Office hours, lists for resale will be available at the Main Gate entrance and are posted on the Bulletin Board next to the Mailroom. The site number, contact name and the contact’s phone number, and the selling price will be listed. Management shall have final approval of the content of all listing information.

FACILITIES USE FOR PRIVATE RENTERS:
Owners of Park Homes and Village Homes privately renting their respective units must register in writing the site number of the rental, the names, ages, addresses and phone numbers of all Renters at the Guest Services’ desk thirty (30) days prior to the Renter’s arrival date. Renters not identified by the owner of the Park Home, Village Home or Recreational Vehicle will be denied Palm Creek Golf and RV Resort Photo Name Badges, resulting in the Renter’s exclusion from use of all facilities, activities and events at Palm Creek Golf and RV Resort. See Guest Services for questions about Private Rentals.

SITE IMPROVEMENTS:
All architectural or landscaping changes to your site, including the mounting of an antenna, require written approval from the Palm Creek Guest Services Office and could possibly require a permit from the City of Casa Grande prior to commencement of work. See the Palm Creek Guest Services Office for a description of specific improvement guidelines. Architectural projects must be completed 60 days from the date of commencement. Contractors are permitted in the Resort from 7:30 a.m. to 6:00 p.m., except on Sundays & Holidays. These hours may be adjusted to 6:00 a.m. to 6:00 p.m. in the summer months. (See section on Contractor registration requirements) All site improvements are to be submitted to the Palm Creek Guest Services Office for approval.

MAINTENANCE OF YOUR SITE:
Help us keep Palm Creek beautiful! It is the responsibility of all Residents/Guests to keep their lots, RV’s, Park Homes and Village Homes neat and clean and in good repair. Unsightly storage under or around an RV, Park Home or Village Home is not permitted. Should it become necessary for our maintenance personnel to clean a site or make repairs charges of $45.00 per hour plus materials and supplies will be assessed to the Resident or Guest. This includes landscape maintenance and repairs. If you require assistance from the Palm Creek Maintenance Staff, work orders are available at the Guest Services Office.

CLOTHESLINES:
Clotheslines are not permitted at Palm Creek. Swimming suits and beach towels may be dried outside. Please use the laundry facilities provided (or your own dryer) for drying everything else! No other clothes are permitted to be hung outside at any time.

“CUTTING THROUGH” ADJACENT LOTS:
Please respect your neighbors. Use streets and sidewalks. Do not walk, ride or drive through another site whether vacant or occupied.

TYPES AND CONDITION OF RVs PERMITTED:
Palm Creek Management has the right to approve or reject the type, size and/or appearance of any trailer or motor home entering the Resort. Only RVs (motor homes, travel trailers, 5th wheels) Park Homes and Village Homes will be permitted. All units must be at least 21 feet in length. No pick-up/campers, tents, pop-up trailers, or converted vans/buses are allowed. All RVs must be self-contained (with holding tanks). Any RV more than 10 years old must be inspected and approved by Management. Any RV with Non-factory external modifications (i.e. AC unit hanging out of a window) will not be permitted.

SMOKING POLICY:
Smoking is not permitted in or within 20 feet of any building at Palm Creek. This rule applies to the Tennis Pavilion, North Pavilion, laundry rooms, rest rooms and all pool and patio areas. When smoking outdoors, please be respectful of others and DO NOT drop cigarette butts on the ground! Please use the provided receptacles.

RESORT EMPLOYEES:
Employees work for Palm Creek and are prohibited from performing tasks for individual Residents/Guests during working hours except in emergencies and as specifically authorized by Management.

OPERATION OF A COMMERCIAL BUSINESS:
Businesses may be permitted at the sole discretion of Management. Vendors are permitted at the Crafts Fair only. In consideration of your neighbors, businesses operated from a site must not have retail traffic, business deliveries and door to door solicitation is not allowed.  Businesses requiring licensing must be properly licensed. Management reserves the right to suspend or terminate any business operated within the Resort at any time.

SOLICITING:
Absolutely NO soliciting is allowed in the resort at any time.

VENDOR/CONTRACTOR LIABILITY INSURANCE REQUIREMENT:
All vendors and contractors wishing to conduct business inside Palm Creek must have on file at the Gatehouse a copy of their Certificate of Insurance and a copy of their Workmen’s Compensation Insurance or a signed waiver for Workmen’s Compensation. Some contractors will be required to provide a copy of their Contractor’s license. If these are not on file, their access to the resort will be denied. This requirement includes all contractors performing services outside of or around your RV, Park Home or Village Home including appliance installation or service, auto/RV repair, carpet cleaning, etc. The Gatehouse will provide a list of registered contractors to you upon request. This list does not constitute a recommendation or guarantee of quality by Palm Creek of any particular contractor or vendor. If you have a specific contractor that you wish to use that is not on the approved list, the gatehouse can provide your contractor with the appropriate information so that they may be approved for work inside of Palm Creek. Simple delivery vehicles (i.e. pizza, flowers, furniture, etc.) are exempt from this requirement.  If you would like to view or print the list of insured contractors, please click here.

PRORATING RENT:
If you have stayed in the resort for at least 2 months at the regular rental rates and would like to extend your stay, your rate for any extra days, weeks or months will be prorated based on the rate you have been paying. THERE WILL BE NO PRORATING FOR STAYS OF LESS THAN 2 MONTHS.

VEHICLE PARKING:
Please park only in your own space! Each site will accommodate 2 vehicles unless the site has been modified by an improvement. Unless you have a corner lot, your cars should be parked parallel to your R.V. No parking in the streets. Your guests may park on your space or at the main complex parking lot. Parking on a vacant lot is not permitted. If the office assigns a site to someone other than yourself and your vehicle or your guests’ vehicle prevents them from pulling into the site immediately you will be charged rent for the site. Please contact Guest Services if you have a vehicle that you can’t accommodate on your site. Parking is available in the storage area.

VEHICLES LEFT HERE DURING THE SUMMER:
Planning to leave your vehicle here for the summer? Please see management for instructions.

WE ARE A GOOD SAM RESORT:
Present your valid Good Sam membership card and you will receive a 10% discount off the daily rates only. You may purchase a Good Sam membership through the Activities Office.

QUIET TIME:
Resident/Guest quiet time is 9:00 p.m. to 7:30 a.m. Contractor quiet time is 6:00 p.m. to 7:30 a.m. (6:00 a.m. Summer). During these hours there will be no construction or contractors allowed in the Resort unless specifically authorized by Management. Residents/Guests should observe these quiet hours! No construction or deliveries on Sundays or Holidays unless specifically authorized by Management. Food, flowers etc. are excepted.

SIDEWALKS:
Absolutely no bicycles, roller blades or golf carts are permitted on any sidewalks in Palm Creek. Sidewalks are for pedestrians only. Riding of bicycles or any other form of motorized transportation is not permitted on the pathway between the pet area and the non-pet area. Bicyclists may dismount and walk along this path. This is a walking path only!

LATE FEES:
If Palm Creek Golf and RV Resort, LLC, at its sole discretion agrees to renew your rental agreement for the site, the annual rent for the next year shall be due in full on the anniversary date of the commencement of the expired term. (Village Homes, by law, are exempt from this policy.) If your annual payment is not received within 10 days of the due date, a late fee of ten dollars ($10.00) will be assessed on the eleventh day and one dollar ($1.00) a day will be charged thereafter until the balance of the annual reservation is paid in full. This provision is not intended to, and shall not, create any grace period or indulgence by Palm Creek Golf and RV Resort, LLC, with respect to the punctual payment by you of all sums owed to Palm Creek Golf and RV Resort, LLC. The aforesaid late payment fee is not imposed as a charge for the use of money, but rather is imposed to permit Palm Creek Golf and RV Resort, LLC to recoup its administrative charges and other costs in dealing with the payment not being paid on time, and such late payment fee shall in no way be deemed an interest charge. Furthermore, this provision is in addition to all other rights and remedies of Palm Creek Golf and RV Resort, LLC, in such event.

TERMINATION OF LEASE:
Management, with 30 days notice, may terminate your lease for noncompliance with any provision of the rental agreement including but not limited to nonpayment of rent, change in the use of the property or violation of the rules and regulations. Management may furthermore terminate your lease in accordance with the provisions of the Recreational Vehicle Rental Space Act, A.R.S. 33-21101et seq. or The Mobile Home Parks Residential Landlord and Tenant Act as applicable. Where an individual becomes the owner of a unit either by gift, award, devise, transfer, will, assignment, conveyance, or otherwise, and sale to such individual was not approved by Palm Creek Management prior to the sale, and such individual desires to reside in Palm Creek, and does not meet the rental requirements of Palm Creek, Management, at its sole and absolute discretion, may refuse to rent to such individual. However, such individuals will be given a reasonable amount of time to remove their unit from Palm Creek, not to exceed thirty (30) days. Individuals intending to relocate their units will be charged the full amount of the accrued rent on the space if the unit is not moved within 30 days of ownership. Such rent shall be calculated from the day of new ownership when the unit is transferred to the non-qualifying owner/buyer.

DEATH OF PRIMARY RESIDENT:
Should a Resident 55 years of age or older die, leaving the unit to a surviving spouse or other companion previously residing with the decedent, and such surviving spouse or other co-habitant is at least 40 years of age, and provided at least eighty percent (80%) of the units shall continue to be occupied by at least one person 55 years of age or older, Management may elect to allow the surviving spouse or co-habitant to remain the occupant of the unit without violation of these rules.

HIGH SPEED INTERNET SERVICES:
Palm Creek has a complete high-speed Wireless (Wi-Fi) system from Matrix. The entire Resort is a hot spot, using the common terminology. If your computer system is wireless enabled, simply connect to the Matrix signal and register with them for whichever payment plan you choose (if not already registered). If your computer is not wireless enabled, a wireless access device may be purchased at the Guest Services’ office. Matrix toll free telephone number is (866)907-6521.

CAMPFIRES:
Wood burning campfires are strictly prohibited in the Resort. Propane gas log fireplaces are permitted provided they are UL or CSA approved, and are used in accordance with manufacturers instructions. Propane or charcoal grills used for cooking are also permitted. Please follow manufacturer’s instructions for proper operation of your grill.

SPEED LIMITS:
The speed limit in the Resort is 15 MPH. All vehicles, including bicycles, must honor all stop signs and traffic markings within the Resort. Management reserves the right to install “speed bumps” where appropriate if speeding is excessive. These limits are for the protection of all Residents/Guests and Resort employees. Violation of the speed limit will cause a written warning on the first infraction. Subsequent infractions will be subject to fines and/or eviction from the Resort.

GOLF CARTS:
Golf carts are welcome in the Resort. Golf carts are considered a motor vehicle, and must abide by all traffic laws and regulations. All golf carts operated after dark must have adequate lights and reflectors. Resident/Guest golf carts are not permitted on the golf course or on any sidewalk.

PROHIBITED VEHICLES:
ATVS and off road vehicles are not allowed to be stored on site or operated in the Resort. ATVs and off road vehicles may be placed in storage on or inside a trailer in the Resort Storage Area. No vehicle emitting excessive noise will be allowed to operate in the Resort.

GARBAGE PICK UP:
The Resort provides garbage pick up as a service to our Residents/Guests. Pick up days are Mondays and Thursdays. Please place bagged, tied garbage at the curb in front of your site by 8:00AM on pick up days. Please do not put garbage out the night before a pick up day. If you require garbage disposal at other times, there are dumpsters located next to the car wash area, across from the Wood Shop, east of Palm Park and west of the North Laundry. Palm Creek has an active and extensive recycling program. Complete information is available at the Guest Services Office. Residents are encourage to recycle.

CAR AND RV WASHING:
A car wash area is provided north of the tennis courts, just across from the Maintenance Shop. Please use this area for washing all cars, trucks, golf carts, etc. RVs may be washed on site with a controlled water hose. Vendors are available to wash/wax your RV if desired. Please see the Gatehouse for a list of registered vendors.

COMPRESSED AIR:
For the convenience of our Residents/Guests, a high-pressure compressed air hose is available just across from the car wash area, on the wall surrounding the Maintenance Shop. A pressure gauge is part of the air hose, but it is recommended that you use your own gauge to ensure accuracy. The Resort will not be responsible for any damage caused by over/under inflation.

PROPANE DELIVERY:
The Resort does not sell propane directly. However, propane vendors circulate around the Resort on a regular basis to provide for your propane needs. Propane delivery is daily, Monday through Friday, during the winter season, or Monday and Thursday during the summer season. To obtain a propane fill, place the propane tag of the company of your choice at the front of your RV. If using bottles, place the empty bottle, with a tag attached, at the curb in front of your RV. The tag is a signal to the driver that propane is needed, and they will stop at your site as they circulate around the Resort. If you do not have an account with the propane vendor, they will not dispense propane unless you are present. If you have an account with them, they will fill your tank(s), and leave a receipt reflecting the amount of propane delivered, and the applicable charges to your account. Please see the delivery driver to establish an account with the propane company. Propane tags may be picked up at the Activities office.

ICE:
Ice may be purchased at the Activities office.

TELEPHONE SERVICE:
Telephone service is available to all sites within the Resort. A deposit of $50.00 is required for phone service with a $15.00 hook-up fee. A $25.00 monthly fee provides for basic service. Long distance calling is at additional cost. Please see Guest Services for more information on using the phone system at your site.

CABLE TV SERVICE:
Cable TV service is available to every site within the Resort. There is no additional charge. A channel listing is available in the “Welcome Packet” and in the Activities’ Office. Channel 3 is Palm Creek’s private channel. Palm Creek activities, events, weather and information about the City of Casa Grande are shared on this channel. You may need to reprogram your television to accept channel 3.

ANTENNAS AND SATELLITE DISHES:
HAM radio antennas are not permitted in the Resort. TV antennas affixed to your RV or Park Model must not exceed 7 feet above the roofline. Any other device or antennae may not be installed on your site or on the roof of your Palm Creek home, RV or site structure without sole permission from Management. Small satellite dishes (Limit 1 per site) may be placed at the rear of your site as long as it is not visible from the street or the golf course. Management must specifically approve any exception.

LAUNDRY FACILITIES:
Laundry facilities are located in building E (along Desert Willow Drive), and in both the North and South satellite buildings. The hours of operation are available at the Guest Services Office. Washers, dryers, irons and ironing tables are available at each location. Quarters may be purchased at Guest Services for the coin operated laundry machines in building E. A Laundry Card may be purchased for $3.00 from Guest Services for operating the laundry machines at the North and South satellites. Value may be added to Laundry Cards at Guest Services and at the Value Adder Machine at the North and South Satellite. There are no refunds for unused amounts of money left on Laundry Cards. Please report any equipment difficulties to Guest Services.

GATEHOUSE SERVICES:
The Gatehouse at the Main Entrance is manned 24 hours a day, 7 days a week, providing a controlled admission to the Resort, denying entry to anyone not having a legitimate reason to be here. The Gatehouse also maintains the listings of approved Contractors (see section on Contractor/Vendor liability insurance requirements for more information). Additionally, they provide coordination with emergency services (Fire, Police, Ambulances, etc.) when needed. During the times when the offices are closed, the Gatehouse may be contacted to report any urgent maintenance issues. Please contact the Gatehouse (extension 8960) to report any unusual activity within the Resort. All Residents/Guests must stop at the Gatehouse prior to entry. Once acknowledged by the Gate Attendant, you may proceed into the Resort. The Gatehouse will not accept packages for residents.

The North Gate Attendant hours are seasonal and are listed in the Welcome Packet.

Palm Creek Golf and RV Resort, although a Gated Community with Gate Attendants, is not a representation of security for any of Palm Creek’s Residents, Guests or Visitors.

RESORT SAFETY:
Help keep our Resort safe and secure by getting to know your neighbors! Be aware of who belongs in the Resort and who doesn’t. Please report suspicious activities to the Gatehouse or Police!

If you are going to be away, tell your neighbors. Have someone take in your newspaper or have it stopped temporarily. Be sure to lock your doors! It’s always a good idea NOT to leave bikes, tools, golf clubs, etc. out and unattended. Going away for the summer? We encourage residents to look out for each other and be security minded. Notify Guest Services of anyone designated to be the Caretaker of your home.

POSTAL SERVICES – MAILROOM, KEYS, BOXES, MAIL:
Locked postal boxes are available for all residents staying at Palm Creek for one month or longer. If staying less than a month, your mail will be held in the mailroom. Bring your check-in receipt from Guest Services to verify your site number to receive your mailbox key. Your Photo Name Badge is required for all transactions. Because of heightened security and new laws, the Mailroom cannot give out any mail or mail information to anyone except the addressee unless we have written permission from that resident.

A $5.00 deposit is required for a box key from all Residents/Guests and will be refunded at checkout. Please return your key before leaving! The Gatehouse will not accept packages for residents.

Mail will be put into the boxes at the Mailbox building (east end of the registration parking area), or the north or south satellite buildings, depending on your site location. The mailroom window is open from 9:30 a.m. to 3:00 p.m. daily, Monday through Friday. Saturday hours are 9:30 AM to 2:00 PM. during the winter season. Residents/Guests may pick up packages, certified mail and purchase stamps during these hours. Certified and insured outgoing mail must be taken to the U.S. Post Office located at 1670 N. Pinal Ave. in Casa Grande. Outgoing mail can be dropped in the mailbox at the mailroom, on the north side of the mailbox building, or at the WHITE outgoing mailboxes at both of the satellite buildings. Outgoing mail will be taken to the post office once daily.

          Misdirected Mail:
Three “Misdirected Mail” boxes are located throughout the resort. Please place any mail delivered to your mailbox incorrectly in the Misdirected Mailboxes or hand deliver to the Mailroom in the Administration building.

          Annual Residents:
Please notify the mailroom when you will be away for a significant length of time, and also when you return, so the mailroom will know what to do with your mail (hold it, forward it or put it in your box). This is an important step to insure proper delivery of your mail.

          Mail For All Other Guests:
Pick up your key in the mailroom each year. IF YOU DO NOT HAVE A BOX, WE CANNOT DELIVER YOUR MAIL. Please present your check-in receipt at the mailroom window to get your key.

          Mail Box Numbers: 
Your mailbox number will be the same as your site number. If you move from one site to another, you can expect that your box number will change to the new site number. If you are returning year after year, please let the mailroom know a week or so ahead of your arrival date so that we can begin holding your mail. You may send a postcard or call us at 520-876-8978. Mailroom calls will not be accepted on the toll-free reservation line.

          When Leaving For Home or Another Destination: 
If you’d like to have your mail forwarded, please fill out a Forwarding Form in the Mailroom and $2.00 for labels. Without labels, mail must be returned to sender.  If you would like to print the mail forwarding form, please click here.

Your Palm Creek Mailing Address:
YOUR NAME
SITE#________
1110 N. HENNESS RD.
CASA GRANDE, AZ 85122

          Packages or Special Mail:
A pink laminated card will be placed in your box when you receive a package or special mail. NO PACKAGES OR MAIL WILL BE GIVEN TO ANYONE WITHOUT YOUR LAMINATED SLIP. You have 3 days to pick up postage due mail before it is returned to the post office. After it is sent back, you must go to the post office to pick up and pay for your mail.

          Stamps:
We sell stamps in the mailroom for your convenience during the winter months. Please bring the correct change when possible.

MESSAGES:
Messages received at the Gatehouse after Guest Services hours will be delivered as soon as possible. Emergency messages received in Guest Services will be delivered immediately. MESSAGES WILL NOT BE TAKEN OVER THE 800#. Persons trying to reach you must call 520-421-7000.

USE OF RECREATION AREAS:
Palm Creek is a private resort for Residents/Guests and their visitors. You must wear your Photo Name Badge when using any of the facilities. Activities and room reservations for special occasions are all coordinated through the Activities Office.

Swimming attire is not permitted inside any of the Resort buildings or the shuffleboard area. The phrase, “No shirts, No shoes, No service”, applies for all of the Resort’s facility buildings.

GOLF:
Proper golf attire is required on the Golf course. Please visit the Palm Creek Golf and RV Resort’s Pro Shop list of proper golf attire.

SWIMMING POOLS AND SPAS:
Start your morning with a swim in the beautiful Palm Creek Pool! Remember, there are no lifeguards on duty. Pools are closed from 5:30 a.m. to 7:30 a.m. for cleaning. Children’s hours for swimming will be posted poolside. For your safety, pools and spas will be closed at 10:00 P.M. See “Visiting Children” for swimming rules and information. Only persons over the age of 18 are permitted to use the Spas. Glass containers are not permitted in the pool area. You must use the outdoor showers before using the swimming pools or spas. Please observe all posted rules and keep the surrounding gates closed.

TENNIS COURTS/PICKLEBALL COURTS:
Hours are 7:30 a.m. to 9:00 p.m. Only proper shoes are to be worn on the courts. No street shoes are permitted. Please see the court bulletin boards for court schedules.

NORTH SATELLITE RAMADA AND BASKETBALL COURT SOCIAL AREA:
Palm Creek special events take precedent over private parties. Reservations for the North Satellite Ramada and the Basketball Court Social Area must be made in the Activities office prior to all larger gatherings (i.e. State Parties, Block Parties, Anniversaries, etc. Check with the Activities office for the use of the Barbeque Grills at the Basketball Court Social Area and North Satellite Ramada Area.

PALM CREEK GOLF & RV RESORT GUIDELINES are written to establish thoughtful rules and regulations that will maintain the quality of our community. These guidelines apply to everyone and we appreciate the cooperation of all Residents and Guests. It is our goal to avoid the need to issue violation notices by keeping everyone educated and informed. We must work together to achieve the common goal of a better community.

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